Keeper & Cylinder
Incorrect Parts Purchases
Return policy within 30 days postage costsat your expence, upon approval 70% refund on purchase price, if unused and in same packaging.
Parts received Doesn't match listing picture with info.
Within 30 days send detail email (slidemasterhardware@gmail,com) to discuss your problem, faulty damaged part will here fund after received hack no payout on return postage.
Received faulty, Damaged parts
Within 30 days contact us to discuss and organize a full product refund. No credit on postage. Send email to (firstname.lastname@example.org)
We cannot drop ship to PO Boxes we require a street address contact name and phones number for completion of these orders.
Door and window handles, locks, rollers, carriage can be shipped with Australia Post if under 5KG
Parts posted only after payment received and cleared in account, expect 7 to 10 working days for delivery by Australian Post under 5kg with tracking details.
Sliding door stainless steel cover tracks and some speed cutters. Items are over 1800mn in length and over 5kg in weight they need to be send via courier as special order expect 15 to 30 working days for delivery depending on state.
No shipping on Doors and Windows only self pickup Perth WA Delivery on doors and windows can be arrange by sending order quantity via email to (email@example.com) with your delivery address to process your quote.
Note product only available in Perth WA Australia.