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Australian Owned Door & Window Hardware Company

Door Window Spare Parts

Frequently Asked Questions

We send parts only after receiving payment. You can expect anywhere from 7-10 working days for your delivery.

No, we cannot. You have to provide us with the name of your City, State, Province, street address, contact name, and phone number.
You will have to return it within 30 days, and the postage cost will be at your expense. Upon our approval, you will receive a refund of 70% on the purchase price if the spare part is unused and in Original packaging.

You can send us a detailed e-mail at slidemasterhardware@gmail.com so that we can discuss the faulty or damaged part. You will get a refund only after we receive the part, and there will be no pay-out on return postage.

Before you checkout,please send us the number of doors and windows via e-mail. Also,please send us your delivery address so that we can process your quote. (NOTE: Products only available in Perth, WA, Australia.)
Orders for sliding doors and windows are processed only after we receive the payment in our account. You need to give us 15-20 working days for self-pickup from our store in Perth, WA.
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